PRIVACY POLICY

Grup Buku Karangkraf Sdn Bhd and its subsidiaries and associated companies (“Karangkraf Group”) are committed to protecting all personal data we hold and providing our customers with the best customer service.

We collect personal data through customer application forms, customer relationship management systems and our network systems in order to assess your needs and provide you with better service. We may transfer personal data to third parties (within or outside Malaysia) who provide us with data storage or processing services.

Unless provided under this Notice or permitted or required under any act, law, statute or code, we will not use or disclose personal data without the customer's written consent.

We hope this notice will help you understand how we use your personal data and the information we obtain from you.

General Principles:

This notice is provided to all our valued current and/or prospective customers, agents, vendors, suppliers or service providers to inform you about your rights regarding your personal data that we have collected and will continue to collect and process.

We will use, process, record, hold, store, share and disclose your personal data with your consent.

Your continued use of our products and/or services shall be deemed as consent for us to process your personal data.

We will record and store a record of your consent through your continued use of our services as reflected in our active customer database.

If you are under the age of 18, you must obtain permission from your parent or legal guardian before using our products and/or services.

For parents or legal guardians, please do not allow minors (individuals under 18) under your care to provide personal data to Karangkraf Group. If personal data is provided to Karangkraf Group, you hereby consent to the processing of the child’s personal data and personally agree to be bound by this Notice and take responsibility for their actions.

Collection

The types of personal data we collect vary and may include:

Your name, age, gender, identity card or passport number, mailing address, email address, phone number, financial information such as credit card or bank account numbers for transaction purposes.

Community discussions and your correspondences.

Cookies, web logs, IP addresses and additional information from third parties.

Sources from which we obtain your personal data include but are not limited to registration forms, customer application forms or agreements you have consented to, customer service systems and network systems or any voluntarily provided identity materials and business directories or subscriptions you have signed up for.

Purposes

The collection of personal data includes but is not limited to:

Setting service profiles according to your preferences.

To provide you with information, promotions and updates, including marketing and advertising materials related to our goods and services and those of selected partners.

To introduce any of our products and/or services or products, services and special offers from third parties which in our opinion may interest you.

We may also use your personal data for additional purposes such as:

To process your participation in any events, activities, focus groups, research studies, contests, promotions, polls, surveys or any production.

To hire you to provide services or products.

For other purposes provided in our specific products and services, or products offered by our partners.

Disclosure of Personal Data:

Your personal data will be kept confidential but may be disclosed to certain categories of parties for the following purposes:

To our affiliates, subsidiaries or related companies.

To our business partners including any of our affiliates within and outside Malaysia.

To any agents, contractors, service providers, distributors, merchants, payment system providers or intermediary banks used by us or our affiliates for our or our affiliates’ businesses.

To service providers or third parties that we appoint either alone or jointly with other service providers for the purpose of establishing and maintaining a customer database or data processing whether within or outside Malaysia.

To companies or organisations acting as our agents or contractors to recover any amounts owed to us.

To regulatory bodies or government authorities as required under law or for crime detection and prevention and/or fraud.

To our auditors, business consultants, accountants, lawyers or other professional advisers deemed necessary.

To any party involved or related to a legal proceeding for the purposes of the proceedings.

To certain parties to whom we or our affiliates may be required to disclose for legal, court, regulatory or legal process purposes.

Links to Third-Party Websites

Our websites may contain links to third-party websites. Please note that Karangkraf Group is not responsible for the collection, use, maintenance, sharing or disclosure of data and information by such third parties. If you provide information directly to such sites, the privacy policies and terms of those sites will apply and Karangkraf Group is not responsible for their data practices or privacy policies.

Interest-Based Advertising

Interest-Based Advertising is a way to make advertising on our websites more relevant to the users. We collect anonymous browsing data from users' internet devices and use that information to link the user’s browser to one or more pre-defined interest categories. This allows us to present ads to users with similar interests.

Interest-Based Advertising does not affect the number of ads received, it simply makes them more relevant. You may adjust your current browser settings to not accept, reject or delete data collected for Interest-Based Advertising.

We reserve the right to amend any part of this Policy. We will announce any such changes through our website at www.karangkraf.com/ppdpk.

Cookie Policy

Cookies are small files downloaded to your computer by websites you visit. They are also used to provide information to site owners to enhance your experience.

Your Rights

You will be given the opportunity to opt out of allowing your personal data to be used for purposes unrelated to our services or websites at the point when we request your information. If you do not wish to receive our latest promotions, you may opt out by contacting us via the details listed below.

If you choose to opt out, we may not be able to provide you with certain services and your subscription or application for certain services may be denied or not entertained.

You may access the personal data held by us and request for it to be corrected for accuracy and relevance.

You may also request deletion of your personal data. Please note that in certain circumstances, we may need to retain part of the personal data you request to be deleted to meet our legal obligations.

Data Integrity Principle

We strive to maintain accurate, complete and up-to-date information about our customers. Any inaccuracies brought to our attention will be corrected as soon as possible once reported.

This procedure will be maintained to ensure any reported inaccuracies are addressed quickly and effectively and that customer information remains as accurate, current and complete as possible.

We are committed to protecting the personal data of all customers who interact with us.

Subject to any exceptions under applicable laws, you may request access to and/or request corrections to your personal data, request to limit the processing of your personal data for Additional Purposes and/or make inquiries regarding your personal data by contacting our officer below:

Position: Audience & MyKraf Database Executive

Phone: +603 5101 7388, from 9.00 am – 5.00 pm, Monday – Friday (excluding public holidays)

You may also contact us via email at [email protected]. You may use this address to communicate any issues you may have regarding compliance with this policy.

We reserve the right to charge a fee for access to your personal data as allowed under the law. Regarding your rights to access and/or correct your personal data, we reserve the right to refuse such requests where permitted by law, such as when the cost of providing access is disproportionate to the risk or to the privacy of others.

For customers who wish to delete their personal data, you may contact us by email at [email protected]

Changes to this Notice

By communicating with Karangkraf Group, using its services, purchasing its products or through your ongoing relationship and engagement with Karangkraf Group, you acknowledge that you have read and understood this Notice and agree to the use, processing and transfer of your personal data by Karangkraf Group as described in this Notice.

Karangkraf Group reserves the right to amend, update or revise the terms of this Notice at any time by posting the updated Notice on the website at www.karangkraf.com/ppdpk. By continuing to communicate with Karangkraf Group, continue using its services, purchasing its products or through your ongoing relationship with Karangkraf Group following any amendments, updates or revisions, you signify your acceptance of such changes.

Unless provided under this Notice and unless permitted or required under any act, law, statute or code, we will not use or disclose personal data without the customer's written consent.

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